Vercel SLA
99.99% uptime guarantee (Enterprise plan only)
Official SLA Commitment
Applies to
Enterprise plan only
Scope
Monthly uptime for platform services that serve customer content to websites/applications
Measurement
Uptime Percentage = Uptime / (Total minutes in month - Excused Downtime) x 100
Exclusions
Third-party vendor failures, general Internet failures, force majeure, customer software/hardware issues, APIs, CLI, non-content-serving components, Beta products, pre-release features
Not covered
Vercel APIs, CLI tools, non-production environments, components that do not serve customer content
Promised vs Measured
SLA Promise
99.99%
≤ 4m downtime/month
Measured (30d)
99.99%
≈ 6m downtime this month
Verdict
Below SLA
Credit eligible (10%)
24h Uptime
100.00%
7d Uptime
99.97%
30d Uptime
99.99%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Hobby | No uptime SLA | $0/mo | — |
| Pro | No uptime SLA | $20/user/mo | — |
| Enterprise | 99.99% | Custom pricing |
Source: vercel.com/pricing
SLA Credit Policy
Credits applied as percentage of monthly fee for affected services; must notify Vercel in writing within 30 days with log files as evidence
| Monthly Uptime | Credit |
|---|---|
| 99.1% – 99.98% | 10% of monthly fee |
| 95% – 99% | 25% of monthly fee |
| < 95% | 50% of monthly fee |
Credits capped at 50% of monthly fee. Must be claimed within 30 days. Applied within 60 days of approval.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)Vercel's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
4m
Last 30 days
6m
Incident Summary (90 days)
Total Incidents
26
Active Now
0
Resolved
26
Avg. Resolution
2h 33m
Vercel SLA: What You Need to Know
Vercel guarantees 99.99% uptime measured as monthly uptime for platform services that serve customer content to websites/applications. This commitment applies exclusively to Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Vercel currently shows a 30-day measured uptime of 99.99%. This is below their published SLA commitment of 99.99%, which may trigger service credit eligibility.
What's Covered (and What Isn't)
Vercel's SLA specifically covers monthly uptime for platform services that serve customer content to websites/applications. It explicitly excludes: Vercel APIs, CLI tools, non-production environments, components that do not serve customer content. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 99.99% uptime, you can expect approximately 1h 14m of cumulative downtime per year from Vercel alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Vercel's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
