Tailscale SLA
99.9% (Silver/Gold) / 99.99% (Platinum) uptime guarantee (Silver support package (Enterprise, Premium, Standard, Legacy Business eligible), Gold support package (Enterprise, Premium eligible), Platinum support package (Enterprise, Premium eligible) plan only)
Official SLA Commitment
Applies to
Silver support package (Enterprise, Premium, Standard, Legacy Business eligible), Gold support package (Enterprise, Premium eligible), Platinum support package (Enterprise, Premium eligible) plans only
Scope
Core systems of the Tailscale Solution: tailscale.com website and Documentation, admin console, API, coordination server, DERP relay servers, and package server
Measurement
(Total minutes in calendar month − Downtime minutes) / Total minutes in calendar month. Downtime includes Full Outages and Partial Outages of covered core systems.
Exclusions
Routine maintenance (48h notice strived for material disruption); emergency maintenance (24h notice strived); EOM/EOL versions; third-party integrations; pre-release/sandbox; subnet-router devices; self-hosted coordination servers; self-compiled OSS; client software on unsupported hardware; customer-caused suspension; force majeure; customer denial of access/information
Not covered
Self-serve Personal, Standard, and Premium plans without a Silver/Gold/Platinum support Order Form have no binding uptime SLA or service credits (Terms §12.1 excludes SLA from evaluation periods).
Promised vs Measured
SLA Promise
99.9% (Silver/Gold) / 99.99% (Platinum)
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Personal | No uptime SLA | $0 (up to 3 users) | — |
| Standard | No uptime SLA | $8/user/mo | — |
| Premium | No uptime SLA | $18/user/mo | — |
| Enterprise | 99.9%–99.99% | Custom (Silver/Gold/Platinum support add-on) |
Source: tailscale.com/pricing
SLA Credit Policy
Downtime Service Credits apply only to customers with Silver, Gold, or Platinum support packages on an Order Form. Credits are a percentage of monthly fees for the impacted month; sole remedy for SLA breach. Request within 30 days after month-end via Support.
| Monthly Uptime | Credit |
|---|---|
| Silver/Gold: ≥99.9% | 0% of monthly fee |
| Silver/Gold: 90.00%–99.89% | 5% of monthly fee |
| Silver/Gold: <90.00% | 10% of monthly fee |
| Platinum: ≥99.99% | 0% of monthly fee |
| Platinum: 90.00%–99.989% | 5% of monthly fee |
| Platinum: <90.00% | 10% of monthly fee |
Credits capped at 10% of monthly fee. Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Tailscale's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
23
Active Now
0
Resolved
23
Avg. Resolution
5h 12m
Tailscale SLA: What You Need to Know
Tailscale guarantees 99.9% (Silver/Gold) / 99.99% (Platinum) uptime measured as core systems of the tailscale solution: tailscale.com website and documentation, admin console, api, coordination server, derp relay servers, and package server. This commitment applies exclusively to Silver support package (Enterprise, Premium, Standard, Legacy Business eligible), Gold support package (Enterprise, Premium eligible), Platinum support package (Enterprise, Premium eligible) plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Tailscale currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9% (Silver/Gold) / 99.99% (Platinum).
What's Covered (and What Isn't)
Tailscale's SLA specifically covers core systems of the tailscale solution: tailscale.com website and documentation, admin console, api, coordination server, derp relay servers, and package server. It explicitly excludes: Self-serve Personal, Standard, and Premium plans without a Silver/Gold/Platinum support Order Form have no binding uptime SLA or service credits (Terms §12.1 excludes SLA from evaluation periods).. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Tailscale alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Tailscale's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
