Kinsta SLA
99.9% (default) / 99.99% (custom) uptime guarantee (All WordPress and static site Hosting Plans (default 99.9%), Application and database Hosting Plans (default 99.9%), Custom / Enterprise Hosting Plans with 99.99% on Order Form plan only)
Official SLA Commitment
Applies to
All WordPress and static site Hosting Plans (default 99.9%), Application and database Hosting Plans (default 99.9%), Custom / Enterprise Hosting Plans with 99.99% on Order Form plans only
Scope
Live Applications (websites, applications, databases) in a live environment on Kinsta Hosting Plans
Measurement
Uptime Guarantee = percentage of time Live Applications are available during each Monthly Billing Period. Downtime = period when Live Applications are unavailable or inaccessible over HTTP or other Kinsta-provided network connections, calculated from Kinsta monitoring (concurrent multi-app downtime does not multiply duration).
Exclusions
Maintenance Period (daily 2–5 am local data-center time); emergency maintenance; scheduled outages; force majeure; traffic/requests exceeding plan capabilities; customer breach; customer machine access problems; customer misuse/configuration/code; changes by parties other than Kinsta
Not covered
Staging environments; monitoring blind spots (basic auth, Cloudflare under-attack mode, bot blocking kinsta-bot, geo-blocks) may prevent Kinsta from detecting outages but do not waive SLA if site is actually down
Promised vs Measured
SLA Promise
99.9% (default) / 99.99% (custom)
≤ 43m downtime/month
Measured (30d)
100.00%
≈ 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Single 35k (WordPress) | 99.9% | $35/mo | |
| WP 2 (multi-site) | 99.9% | $70/mo | |
| WP 20 (Agency) | 99.9% | $340/mo ($284/mo annual) | |
| Enterprise custom | 99.99% | From $500/mo (sales) |
Source: kinsta.com/pricing
SLA Credit Policy
SLA Credits offset eligible Hosting Plan fees when Uptime Guarantee is missed. WordPress/static credits are tiered by downtime length and prorated by Impacted/Live Applications ratio. Application/database credits use a 20× multiplier formula. Request via MyKinsta chat within 30 days of Downtime.
| Monthly Uptime | Credit |
|---|---|
| 99.9% guarantee: 43–59 min downtime | 5% of monthly fee |
| 99.9% guarantee: 60–119 min downtime | 10% of monthly fee |
| 99.9% guarantee: 120–179 min downtime | 15% of monthly fee |
| 99.9% guarantee: 180–239 min downtime | 20% of monthly fee |
| 99.99% guarantee: 4–59 min downtime | 5% of monthly fee |
| 99.99% guarantee: 60–239 min downtime | 10% of monthly fee |
Credits capped at 20% of monthly fee. Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Kinsta's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
1m
Incident Summary (90 days)
Total Incidents
13
Active Now
0
Resolved
13
Avg. Resolution
35h 46m
Kinsta SLA: What You Need to Know
Kinsta guarantees 99.9% (default) / 99.99% (custom) uptime measured as live applications (websites, applications, databases) in a live environment on kinsta hosting plans. This commitment applies exclusively to All WordPress and static site Hosting Plans (default 99.9%), Application and database Hosting Plans (default 99.9%), Custom / Enterprise Hosting Plans with 99.99% on Order Form plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Kinsta currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9% (default) / 99.99% (custom).
What's Covered (and What Isn't)
Kinsta's SLA specifically covers live applications (websites, applications, databases) in a live environment on kinsta hosting plans. It explicitly excludes: Staging environments; monitoring blind spots (basic auth, Cloudflare under-attack mode, bot blocking kinsta-bot, geo-blocks) may prevent Kinsta from detecting outages but do not waive SLA if site is actually down. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately 17m of cumulative downtime per year from Kinsta alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Kinsta's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
