1. Service Provider
DevHelm is operated by Vladyslav Mokrousov, sole proprietor (jednoosobowa działalność gospodarcza) registered in Poland, NIP: 8522710570. Throughout these Terms, "DevHelm", "we", "our", and "us" refer to this entity.
2. Acceptance of Terms
By accessing or using DevHelm ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
3. Description of Service
DevHelm provides uptime monitoring, dependency intelligence, status pages, alerting (including email, SMS, and voice), and related tools for developers and engineering teams. The Service is provided "as is" with the uptime guarantees specified in your plan's Service Level Agreement (SLA).
4. Account Registration
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account and to opt in to SMS or voice alerts.
5. Acceptable Use
You agree not to:
- Use the Service to monitor endpoints you do not own or have authorization to monitor
- Attempt to overwhelm or abuse the monitoring infrastructure
- Use the Service for any illegal purpose
- Resell or redistribute the Service without written permission
- Interfere with other users' use of the Service
- Configure SMS or voice alerts to phone numbers you do not own or are not authorized to use
6. Plans and Payment
Paid plans are billed monthly or annually as selected. Prices are subject to change with 30 days' notice. All payments are processed securely by our Merchant of Record, Paddle.com Market Ltd, who handles billing, sales tax, and invoicing on our behalf.
Free tier usage is subject to the limits described on our pricing page and may be adjusted over time. SMS and voice alert usage is subject to the allowances and limits of your plan.
For details on cancellations and refunds, please see our Refund Policy.
7. Service Level Agreement
Paid plans include a 99.95% platform uptime SLA. SLA credits are calculated monthly and applied to your next billing cycle. The Free tier operates on a best-effort basis with no SLA guarantee.
Full SLA details are available on our Reliability page. Carrier SMS and voice delivery are provided on a best-effort basis and are not covered by the platform uptime SLA.
8. Data and Privacy
Your use of the Service is also governed by our Privacy Policy. You retain ownership of all data you provide to the Service. We use your data solely to provide and improve the monitoring service.
9. SMS and Voice Notifications
DevHelm may send transactional SMS messages and place voice calls related to monitoring incidents when you configure an SMS or phone-call alert channel and verify a phone number in the dashboard. These messages are account and operational notifications (for example, incident open, acknowledge, resolve, reopen, and channel tests). DevHelm does not send marketing or promotional SMS on these channels.
Opt-in. You opt in by adding a phone number to an alert channel at https://app.devhelm.io and completing OTP verification. Consent is not a condition of purchasing other DevHelm services.
Opt-out and help. You can cancel SMS alerts at any time by replying STOP to any DevHelm SMS message. After you send STOP, we will confirm unsubscription and will not send further alert SMS to that number until you resubscribe (for example by replying START) or re-verify the number in the dashboard. Reply HELP for assistance, or contact support@devhelm.io. You may also remove the phone number or disable the alert channel in the dashboard.
Message frequency and rates. Message frequency varies with incident activity and is limited by your plan's SMS and call allowances. Message and data rates may apply for any messages sent to you from us and to us from you. Questions about your text or data plan should be directed to your wireless provider.
Carrier liability. Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier network and device status.
Privacy. Collection and use of phone numbers for SMS and voice alerts are described in our Privacy Policy. We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
10. Intellectual Property
The Service, including its design, code, and documentation, is the property of DevHelm. You are granted a limited, non-exclusive license to use the Service in accordance with these Terms.
11. Termination
Either party may terminate the agreement at any time. You can cancel your subscription from the dashboard or by contacting support. Upon termination, your access to paid features will cease at the end of your current billing period. We will retain your data for 30 days following termination, after which it will be deleted.
We reserve the right to suspend or terminate accounts that violate these Terms.
12. Limitation of Liability
To the maximum extent permitted by law, DevHelm's liability is limited to the amount you paid for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
13. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will provide notice of significant changes via email.
14. Governing Law
These Terms are governed by the laws of Poland. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts in Poland. For consumers residing in the EU, mandatory consumer protection laws of their country of residence shall apply where they provide greater protection.
15. Contact
For questions about these Terms, contact us at legal@devhelm.io.
Last updated: July 21, 2026