DigitalOcean SLA
99.99% (Droplets, Volumes), varies by service uptime guarantee
Official SLA Commitment
Scope
Monthly uptime per individual resource instance
Measurement
Percentage of 5-minute intervals during the monthly billing cycle in which the service was unavailable. Unavailability defined as all requests failing for more than 5 minutes.
Exclusions
Scheduled maintenance, customer-initiated downtime, force majeure, account restrictions/misuse, customer application errors
Not covered
Non-HA Kubernetes control planes, services without dedicated SLAs
Promised vs Measured
SLA Promise
99.99% (Droplets, Volumes), varies by service
≤ 4m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Droplets (Basic) | 99.99% | $4/mo | |
| Managed Databases | 99.5% – 99.95% | $15/mo | |
| Kubernetes (DOKS) | 99.95% (HA) | Free control plane + Droplet costs | |
| App Platform | 99.95% | $0 (static sites) | |
| Spaces Object Storage | 99.9% | $5/mo (250 GiB) |
Source: digitalocean.com/pricing
SLA Credit Policy
Service credits vary by product. Most services follow a tiered model: 10% for minor breaches, 25% for moderate outages, and up to 100% for severe downtime below 95%. Volumes offers 100% credit of lost time at hourly rate for any breach.
| Monthly Uptime | Credit |
|---|---|
| <99.99% but ≥99.0% (Droplets/DOKS) | 10% of monthly fee |
| <99.0% but ≥95.0% (Droplets/DOKS) | 25% of monthly fee |
| <95.0% (Droplets/DOKS) | 100% of monthly fee |
| <99.95% but ≥99.0% (Managed DB with standby) | 10% of monthly fee |
| <99.0% but ≥95.0% (Managed DB with standby) | 25% of monthly fee |
| <95.0% (Managed DB with standby) | 100% of monthly fee |
| <99.99% (Volumes) | 100% of monthly fee |
Credits capped at 100% of monthly fee. Must be claimed within 60 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)DigitalOcean's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
21
Active Now
0
Resolved
21
Avg. Resolution
5h 39m
DigitalOcean SLA: What You Need to Know
DigitalOcean guarantees 99.99% (Droplets, Volumes), varies by service uptime measured as monthly uptime per individual resource instance. This commitment applies to all customers.
Based on DevHelm's continuous monitoring, DigitalOcean currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.99% (Droplets, Volumes), varies by service.
What's Covered (and What Isn't)
DigitalOcean's SLA specifically covers monthly uptime per individual resource instance. It explicitly excludes: Non-HA Kubernetes control planes, services without dedicated SLAs. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from DigitalOcean alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks DigitalOcean's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
