HashiCorp SLA
99.9% (Standard) / 99.99% (Enterprise) uptime guarantee (Essentials, Standard, Premium, Enterprise plan only)
Official SLA Commitment
Applies to
Essentials, Standard, Premium, Enterprise plans only
Scope
Monthly uptime for production-grade (non-development tier) clusters
Measurement
Percentage of minutes the service is available in a calendar month, excluding excused downtime
Exclusions
Development tier clusters, non-cloud HashiCorp products, planned maintenance, force majeure
Not covered
Development tier clusters, self-managed HashiCorp products (Terraform OSS, Vault OSS, etc.)
Promised vs Measured
SLA Promise
99.9% (Standard) / 99.99% (Enterprise)
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Development | No uptime SLA | Free (trial credits) | — |
| Essentials | 99.9% | Usage-based (e.g. $0.10/RUM/mo for Terraform) | |
| Standard | 99.9% | Usage-based (e.g. $0.47/RUM/mo for Terraform) | |
| Premium | 99.9% | Usage-based (e.g. $0.99/RUM/mo for Terraform) | |
| Enterprise (Consul) | 99.99% | Custom contract (Flex Multiyear) |
Source: hashicorp.com/pricing
SLA Credit Policy
Service credits available for SLA breaches on production-grade clusters; specific credit tiers are detailed in the HashiCorp Cloud SLA document accessible via the HCP portal
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)HashiCorp's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
20
Active Now
0
Resolved
20
Avg. Resolution
13h 57m
HashiCorp SLA: What You Need to Know
HashiCorp guarantees 99.9% (Standard) / 99.99% (Enterprise) uptime measured as monthly uptime for production-grade (non-development tier) clusters. This commitment applies exclusively to Essentials, Standard, Premium, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, HashiCorp currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9% (Standard) / 99.99% (Enterprise).
What's Covered (and What Isn't)
HashiCorp's SLA specifically covers monthly uptime for production-grade (non-development tier) clusters. It explicitly excludes: Development tier clusters, self-managed HashiCorp products (Terraform OSS, Vault OSS, etc.). This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from HashiCorp alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks HashiCorp's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
