Render SLA
Uptime guarantee vs measured reliability
Official SLA Commitment
Applies to
Enterprise plan only
Scope
Contractual uptime SLA available only on Enterprise plan (custom terms)
Not covered
Hobby, Pro, and Scale plans have no contractual uptime SLA, no financial remedy, and no guaranteed response times. Service provided on an as-is and as-available basis.
24h Uptime
100.00%
7d Uptime
99.95%
30d Uptime
99.99%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Hobby | No uptime SLA | $0/mo + compute | — |
| Pro | No uptime SLA | $25/mo + compute | — |
| Scale | No uptime SLA | $499/mo + compute | — |
| Enterprise | Custom (not publicly disclosed) | Custom |
Source: render.com/pricing
SLA Credit Policy
No public credit policy. Enterprise customers negotiate custom SLA terms and remedies as part of their contract.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
5m
Last 30 days
5m
Incident Summary (90 days)
Total Incidents
13
Active Now
0
Resolved
13
Avg. Resolution
4h 5m
Render SLA: What You Need to Know
Render guarantees uptime measured as contractual uptime sla available only on enterprise plan (custom terms). This commitment applies exclusively to Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Render currently shows a 30-day measured uptime of 99.99%. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Render's SLA specifically covers contractual uptime sla available only on enterprise plan (custom terms). It explicitly excludes: Hobby, Pro, and Scale plans have no contractual uptime SLA, no financial remedy, and no guaranteed response times. Service provided on an as-is and as-available basis.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 99.99% uptime, you can expect approximately 1h 3m of cumulative downtime per year from Render alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Render's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
