Upstash SLA
99.99% uptime guarantee (Prod Pack (add-on), Enterprise plan only)
Official SLA Commitment
Applies to
Prod Pack (add-on), Enterprise plans only
Scope
Monthly uptime per resource with Prod Pack add-on or Enterprise plan
Measurement
Monthly Uptime Percentage as recorded and published on the Upstash Status Page
Exclusions
Free tier services, resources without Prod Pack or Enterprise plan
Not covered
Free tier, Pay-as-you-go without Prod Pack, Fixed plans without Prod Pack
Promised vs Measured
SLA Promise
99.99%
≤ 4m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Pay-as-you-go | No uptime SLA | $0 (usage-based) | — |
| Fixed | No uptime SLA | $10/mo | — |
| Prod Pack (add-on) | 99.99% | $200/mo per database | |
| Enterprise | 99.99% | Custom |
Source: upstash.com/pricing
SLA Credit Policy
Customers with Prod Pack or Enterprise plan receive service credits if monthly uptime falls below 99.99%. Credits are a percentage of the monthly bill for the affected resource in the affected region. Claims must be submitted within two billing cycles.
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.99% | 10% of monthly fee |
| 95.0% – 99.0% | 30% of monthly fee |
| < 95.0% | 60% of monthly fee |
Credits capped at 60% of monthly fee.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)Upstash's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
5
Active Now
0
Resolved
5
Avg. Resolution
1h 15m
Upstash SLA: What You Need to Know
Upstash guarantees 99.99% uptime measured as monthly uptime per resource with prod pack add-on or enterprise plan. This commitment applies exclusively to Prod Pack (add-on), Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Upstash currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.99%.
What's Covered (and What Isn't)
Upstash's SLA specifically covers monthly uptime per resource with prod pack add-on or enterprise plan. It explicitly excludes: Free tier, Pay-as-you-go without Prod Pack, Fixed plans without Prod Pack. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Upstash alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Upstash's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
