Hightouch SLA
Uptime guarantee vs measured reliability
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Basic Reverse ETL (Free) | No uptime SLA | $0 (up to 2 active syncs) | — |
| Composable CDP / Reverse ETL (Paid) | No uptime SLA | Custom (usage-based; contact sales) | — |
| Agentic Marketing Platform | No uptime SLA | Custom (usage-based; contact sales) | — |
| Enterprise (with custom SLA) | Custom (negotiated) | Custom |
Source: hightouch.com/pricing
SLA Credit Policy
No public service-credit ladder. Custom product uptime and support SLAs are negotiated in Order Forms for enterprise/CDP customers. Standard ToS Product Warranty covers conformance to documentation, not uptime percentage.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
9
Active Now
0
Resolved
9
Avg. Resolution
58m
Hightouch SLA: What You Need to Know
Service Level Agreements (SLAs) define the minimum uptime a provider guarantees. Common tiers include 99.9% (the “three nines”), 99.95%, 99.99% (“four nines”), and 99.999% (“five nines”). Each additional nine dramatically reduces the allowable downtime — from about 43 minutes per month at 99.9% to just 26 seconds at 99.999%.
Based on DevHelm's continuous monitoring, Hightouch currently shows a 30-day measured uptime of 100.00%.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Hightouch alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Hightouch's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
