Pinecone SLA
99.95% uptime guarantee (Enterprise with qualifying Enterprise Advance Commitment (≥12-month order with upfront payment) plan only)
Official SLA Commitment
Applies to
Enterprise with qualifying Enterprise Advance Commitment (≥12-month order with upfront payment) plan only
Scope
Database Services (pod-based and serverless vector database indexes, excluding Preview Offerings); measured per index
Measurement
Monthly uptime per index: (total minutes − downtime minutes) / total minutes × 100; minute unavailable if all connection attempts within that minute fail; undeployed portions assumed 100% available
Exclusions
Customer breach or misconfiguration, customer systems/connections, cloud provider failures, force majeure, authorized suspensions, maintenance with advance notice via console or status page; status-page uptime figures are informational only
Not covered
Starter, Builder, and Standard plans; Preview Offerings; Inference, Assistant, and non-Database Services
Promised vs Measured
SLA Promise
99.95%
≤ 22m downtime/month
Measured (30d)
99.96%
≈ 16m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
99.93%
30d Uptime
99.96%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Starter | No uptime SLA | $0/mo | — |
| Builder | No uptime SLA | $20/mo flat | — |
| Standard | No uptime SLA | $50/mo minimum usage | — |
| Enterprise | 99.95% | $500/mo minimum usage |
Source: pinecone.com/pricing
SLA Credit Policy
Service Level Credits apply to future Database Services fees only; no cash value, non-transferable. Pod-based indexes require ≥2 replicas throughout the month. Submit Support Ticket within 60 minutes of downtime start; separate 'Request for SLA Credit' ticket by end of following month.
| Monthly Uptime | Credit |
|---|---|
| < 99.95% to 99.0% | 10% of monthly fee |
| < 99.0% to 95.0% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Credits capped at 50% of monthly fee. Must be claimed within 0 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95%Pinecone's SLA | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
7m
Last 30 days
16m
Incident Summary (90 days)
Total Incidents
9
Active Now
0
Resolved
9
Avg. Resolution
3h 34m
Pinecone SLA: What You Need to Know
Pinecone guarantees 99.95% uptime measured as database services (pod-based and serverless vector database indexes, excluding preview offerings); measured per index. This commitment applies exclusively to Enterprise with qualifying Enterprise Advance Commitment (≥12-month order with upfront payment) plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Pinecone currently shows a 30-day measured uptime of 99.96%. This meets their published SLA commitment of 99.95%.
What's Covered (and What Isn't)
Pinecone's SLA specifically covers database services (pod-based and serverless vector database indexes, excluding preview offerings); measured per index. It explicitly excludes: Starter, Builder, and Standard plans; Preview Offerings; Inference, Assistant, and non-Database Services. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 99.96% uptime, you can expect approximately 3h 18m of cumulative downtime per year from Pinecone alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Pinecone's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
