Snowflake SLA
99.9% uptime guarantee (Standard, Enterprise, Business Critical, Virtual Private Snowflake plan only)
Official SLA Commitment
Applies to
Standard, Enterprise, Business Critical, Virtual Private Snowflake plans only
Scope
Successful query execution across all editions
Measurement
Dual-threshold: less than 1% query error rate 99.9% of the time, AND less than 10% error rate 99.99% of the time. The more demanding of the two applies.
Exclusions
Exclusions defined in the Support Policy. Scheduled maintenance, customer-caused issues, and force majeure events are typical exclusions.
Not covered
Snowflake Postgres has a separate 99.95% SLA. The core data platform SLA is query-based, not traditional uptime.
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
—
Collecting data…
Verdict
—
24h Uptime
—
7d Uptime
—
30d Uptime
—
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Standard | 99.9% | $2.00/credit (AWS US East on-demand) | |
| Enterprise | 99.9% | $3.00/credit (AWS US East on-demand) | |
| Business Critical | 99.9% | $4.00/credit (AWS US East on-demand) | |
| Virtual Private Snowflake (VPS) | 99.9% | ~$6.00/credit + annual deployment fee (custom) |
Source: snowflake.com/pricing
SLA Credit Policy
Snowflake issues usage credits when the SLA is violated. The dual-threshold model (1% error at 99.9% AND 10% error at 99.99%) results in approximately 24% more credits issued compared to a single-threshold approach. Credits are applied to future Snowflake usage.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Snowflake's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
—
Last 7 days
—
Last 30 days
—
Incident Summary (90 days)
Total Incidents
27
Active Now
1
Resolved
26
Avg. Resolution
4h 29m
Snowflake SLA: What You Need to Know
Snowflake guarantees 99.9% uptime measured as successful query execution across all editions. This commitment applies exclusively to Standard, Enterprise, Business Critical, Virtual Private Snowflake plan customers.
Based on DevHelm's continuous monitoring, Snowflake currently shows a 30-day measured uptime of —. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Snowflake's SLA specifically covers successful query execution across all editions. It explicitly excludes: Snowflake Postgres has a separate 99.95% SLA. The core data platform SLA is query-based, not traditional uptime.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
Once sufficient monitoring data is collected, this section will show projected annual downtime. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Snowflake's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 30 seconds. Uptime is calculated as the percentage of time all components report operational status.
