MongoDB Atlas SLA
99.995% uptime guarantee (Dedicated M10 and above (cluster must be up ≥24 hours) plan only)
Official SLA Commitment
Applies to
Dedicated M10 and above (cluster must be up ≥24 hours) plan only
Scope
Monthly uptime per MongoDB Atlas cluster (entire cluster unavailable when all connection attempts within a minute fail)
Measurement
Calculated per cluster per calendar month: (total minutes in month − downtime minutes) / total minutes in month × 100; partial minutes and scheduled maintenance excluded
Exclusions
Force majeure, underlying cloud provider (AWS/Azure/GCP) failures, customer misuse or misconfiguration, beta offerings, scheduled maintenance/upgrades, network failures at customer site, third-party hardware/software
Not covered
Free (M0), Flex, shared tiers (M2/M5), beta offerings, and underlying cloud infrastructure
Promised vs Measured
SLA Promise
99.995%
≤ 2m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free (M0) | No uptime SLA | $0/hr | — |
| Flex | No uptime SLA | $0.011/hr (~$8–$30/mo) | — |
| Dedicated (M10) | 99.995% | $0.08/hr (~$57/mo) | |
| Dedicated (M30+) | 99.995% | $0.54/hr (~$390/mo for M30) | |
| Enterprise Advanced | 99.995% | Custom |
Source: mongodb atlas.com/pricing
SLA Credit Policy
Service credits are the sole remedy. Credits apply to future invoices for the affected cluster. Claims via MongoDB support; processed within 45 days of receipt.
| Monthly Uptime | Credit |
|---|---|
| < 99.995% but ≥ 99.0% | 10% of monthly fee |
| < 99.0% | 25% of monthly fee |
| < 95.0% | 100% of monthly fee |
Credits capped at 100% of monthly fee. Must be claimed within 24 days. Applied within 45 days of approval.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
17
Active Now
1
Resolved
16
Avg. Resolution
4h 44m
MongoDB Atlas SLA: What You Need to Know
MongoDB Atlas guarantees 99.995% uptime measured as monthly uptime per mongodb atlas cluster (entire cluster unavailable when all connection attempts within a minute fail). This commitment applies exclusively to Dedicated M10 and above (cluster must be up ≥24 hours) plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, MongoDB Atlas currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.995%.
What's Covered (and What Isn't)
MongoDB Atlas's SLA specifically covers monthly uptime per mongodb atlas cluster (entire cluster unavailable when all connection attempts within a minute fail). It explicitly excludes: Free (M0), Flex, shared tiers (M2/M5), beta offerings, and underlying cloud infrastructure. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from MongoDB Atlas alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks MongoDB Atlas's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 30 seconds. Uptime is calculated as the percentage of time all components report operational status.
