Netlify SLA
99.99% uptime guarantee (Enterprise plan only)
Official SLA Commitment
Applies to
Enterprise plan only
Scope
Platform uptime on the Enterprise network tier (High-Performance Edge network)
Measurement
SLA terms including uptime measurement, incident response times, and RCA communication standards are defined in individual Enterprise Order Forms. Netlify's HP Edge network is a more tightly controlled environment than the standard network used by Free/Personal/Pro plans.
Exclusions
SLA terms and exclusions are defined per-contract in Enterprise Order Forms. Standard network (used by non-Enterprise plans) is subject to more frequent incidents than the HP Edge network.
Not covered
Free, Personal, and Pro plans use the standard network and have no uptime SLA, no guaranteed response times, and no service credit mechanism.
Promised vs Measured
SLA Promise
99.99%
≤ 4m downtime/month
Measured (30d)
99.98%
≈ 9m downtime this month
Verdict
Below SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
99.98%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0/mo (300 credits) | — |
| Personal | No uptime SLA | $9/mo (1,000 credits) | — |
| Pro | No uptime SLA | $20/mo (3,000 credits, unlimited seats) | — |
| Enterprise | 99.99% | Custom pricing |
Source: netlify.com/pricing
SLA Credit Policy
Enterprise SLA includes credits-back guarantees for uptime misses. Specific credit tiers, claim windows, and calculation methodology are defined in individual Order Forms and Master Subscription Agreements — not publicly documented. The Enterprise MSA references SLA terms but defers specifics to the Order Form.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)Netlify's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
9m
Incident Summary (90 days)
Total Incidents
15
Active Now
0
Resolved
15
Avg. Resolution
39m
Netlify SLA: What You Need to Know
Netlify guarantees 99.99% uptime measured as platform uptime on the enterprise network tier (high-performance edge network). This commitment applies exclusively to Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Netlify currently shows a 30-day measured uptime of 99.98%. This is below their published SLA commitment of 99.99%, which may trigger service credit eligibility.
What's Covered (and What Isn't)
Netlify's SLA specifically covers platform uptime on the enterprise network tier (high-performance edge network). It explicitly excludes: Free, Personal, and Pro plans use the standard network and have no uptime SLA, no guaranteed response times, and no service credit mechanism.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 99.98% uptime, you can expect approximately 1h 44m of cumulative downtime per year from Netlify alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Netlify's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
