Supabase SLA
99.9% uptime guarantee (Enterprise plan only)
Official SLA Commitment
Applies to
Enterprise plan only
Scope
Monthly uptime per product, individually covered for Enterprise tier
Measurement
Actual Availability as measured by Supabase per calendar month
Exclusions
Scheduled maintenance, force majeure, customer-caused issues, third-party provider failures
Not covered
Free, Pro, and Team plans have no uptime SLA
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Pro | No uptime SLA | $25/mo | — |
| Team | No uptime SLA | $599/mo | — |
| Enterprise | 99.9% | Custom |
Source: supabase.com/pricing
SLA Credit Policy
Enterprise customers receive service credits if monthly uptime falls below 99.9%. Credits are capped at 20% of fees paid over the preceding 12 months.
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly fee |
| 98.0% – 99.0% | 15% of monthly fee |
| 96.0% – 98.0% | 20% of monthly fee |
| < 96.0% | 30% of monthly fee |
Credits capped at 30% of monthly fee. Must be claimed within 30 days. Applied within 30 days of approval.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Supabase's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
78
Active Now
0
Resolved
78
Avg. Resolution
47h 17m
Supabase SLA: What You Need to Know
Supabase guarantees 99.9% uptime measured as monthly uptime per product, individually covered for enterprise tier. This commitment applies exclusively to Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Supabase currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9%.
What's Covered (and What Isn't)
Supabase's SLA specifically covers monthly uptime per product, individually covered for enterprise tier. It explicitly excludes: Free, Pro, and Team plans have no uptime SLA. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Supabase alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Supabase's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
