Atlassian Statuspage SLA
99.9% (Premium); 99.95% (Enterprise) uptime guarantee (Premium, Enterprise plan only)
Official SLA Commitment
Applies to
Premium, Enterprise plans only
Scope
Monthly uptime percentage for Eligible Cloud Products on Premium and Enterprise plans
Measurement
100% minus the percentage of Downtime Minutes out of total minutes in the calendar month (UTC). A Downtime Minute = any 1-minute period where the Error Rate (failed requests / total requests) exceeds 1%.
Exclusions
Customer breach, force majeure, customer equipment/software, third-party products, routine/emergency maintenance per Atlassian Maintenance Policy, sandbox instances, Free or Beta products
Not covered
Free, Hobby, Startup, and Business plans. Note: Statuspage is NOT explicitly listed in Atlassian's SLA Appendix A as an Eligible Cloud Product (which lists Jira, Confluence, JSM, Bitbucket, Compass, Loom, JPD). Coverage for Statuspage Enterprise may depend on specific contract terms.
Promised vs Measured
SLA Promise
99.9% (Premium); 99.95% (Enterprise)
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 (100 subscribers, 2 team members) | — |
| Hobby | No uptime SLA | $29/mo (250 subscribers, 5 team members) | — |
| Startup | No uptime SLA | $99/mo (1,000 subscribers, 10 team members) | — |
| Business | No uptime SLA | $399/mo (5,000 subscribers, 25 team members) | — |
| Enterprise | 99.95% | $1,499/mo (25,000 subscribers, 50 team members) |
Source: atlassian statuspage.com/pricing
SLA Credit Policy
Atlassian provides tiered service credits based on monthly uptime percentage shortfall. Max credit is 100% of monthly fees for the affected product. Must submit ticket within 15 days.
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.95% (Enterprise) / 99.0% – 99.9% (Premium) | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
| 99.9% – 99.95% (Enterprise only) | 5% of monthly fee |
Credits capped at 100% of monthly fee. Must be claimed within 15 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Atlassian Statuspage's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
0
Active Now
0
Resolved
0
Avg. Resolution
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Atlassian Statuspage SLA: What You Need to Know
Atlassian Statuspage guarantees 99.9% (Premium); 99.95% (Enterprise) uptime measured as monthly uptime percentage for eligible cloud products on premium and enterprise plans. This commitment applies exclusively to Premium, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Atlassian Statuspage currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9% (Premium); 99.95% (Enterprise).
What's Covered (and What Isn't)
Atlassian Statuspage's SLA specifically covers monthly uptime percentage for eligible cloud products on premium and enterprise plans. It explicitly excludes: Free, Hobby, Startup, and Business plans. Note: Statuspage is NOT explicitly listed in Atlassian's SLA Appendix A as an Eligible Cloud Product (which lists Jira, Confluence, JSM, Bitbucket, Compass, Loom, JPD). Coverage for Statuspage Enterprise may depend on specific contract terms.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Atlassian Statuspage alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Atlassian Statuspage's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
