Mapbox SLA
99.9% uptime guarantee (All customers with an active executed order (pay-as-you-go and annual-commit accounts) plan only)
Official SLA Commitment
Applies to
All customers with an active executed order (pay-as-you-go and annual-commit accounts) plan only
Scope
Mapbox APIs covered by and used in accordance with an active executed order
Measurement
Calendar-month uptime across APIs, weighted by fraction of Customer's API requests per API. An API is unavailable when inaccessible during two or more consecutive 90-second intervals. Regional partial failures calculated as fraction of worldwide failing requests.
Exclusions
Force majeure, scheduled maintenance, and Customer breach or actions causing unavailability
Not covered
Free-tier-only usage without an executed order; Atlas on-premise deployments (separate terms)
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Pay-as-you-go (Free tier) | 99.9% | $0 (generous per-API free allowances, then usage-based) | |
| Pay-as-you-go (Usage) | 99.9% | Per-API rates (e.g. $5/1K map loads beyond 50K free) | |
| Annual Commitment | 99.9% | Custom volume discounts on committed spend |
Source: mapbox.com/pricing
SLA Credit Policy
Service credits are the sole remedy. Customer must email info@mapbox.com within 30 days after month-end with dates/times of unavailability. Credits apply to future invoices, are non-refundable, and expire after 12 months.
| Monthly Uptime | Credit |
|---|---|
| 99.89% – 99.0% | 10% of monthly fee |
| Below 99.0% | 25% of monthly fee |
Credits capped at 25% of monthly fee. Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Mapbox's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
1
Active Now
0
Resolved
1
Avg. Resolution
6h 22m
Mapbox SLA: What You Need to Know
Mapbox guarantees 99.9% uptime measured as mapbox apis covered by and used in accordance with an active executed order. This commitment applies exclusively to All customers with an active executed order (pay-as-you-go and annual-commit accounts) plan customers.
Based on DevHelm's continuous monitoring, Mapbox currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9%.
What's Covered (and What Isn't)
Mapbox's SLA specifically covers mapbox apis covered by and used in accordance with an active executed order. It explicitly excludes: Free-tier-only usage without an executed order; Atlas on-premise deployments (separate terms). This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Mapbox alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Mapbox's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
