Telnyx SLA
99.99% uptime guarantee (Production Telnyx services per Service Order plan only)
Official SLA Commitment
Applies to
Production Telnyx services per Service Order plan only
Scope
Core voice and messaging services
Measurement
Monthly uptime percentage = (total minutes − downtime minutes) ÷ total minutes × 100, calculated over monthly billing cycle
Exclusions
Scheduled maintenance (72h advance notice), force majeure, customer-caused outages, Internet routing issues beyond Telnyx network
Not covered
Internet connectivity outside Telnyx network; customer misconfiguration
Promised vs Measured
SLA Promise
99.99%
≤ 4m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Pay-as-you-go Voice API | 99.99% | $0.002/min platform fee + SIP rates | |
| SIP Trunking | 99.99% | From $0.005/min outbound | |
| SMS | 99.99% | From $0.004/message + carrier fees | |
| Phone Numbers | 99.99% | From $0.79/mo | |
| Voice AI Agent (bundled) | 99.99% | $0.05/min |
Source: telnyx.com/pricing
SLA Credit Policy
Financial credits for SLA violations per Telnyx published SLA tiers. Credits applied at Telnyx discretion per service agreement terms.
| Monthly Uptime | Credit |
|---|---|
| < 99.99% | 10% of monthly fee |
| < 99.9% | 25% of monthly fee |
| < 99.0% | 50% of monthly fee |
Credits capped at 50% of monthly fee.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)Telnyx's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
46
Active Now
0
Resolved
46
Avg. Resolution
90h 6m
Telnyx SLA: What You Need to Know
Telnyx guarantees 99.99% uptime measured as core voice and messaging services. This commitment applies exclusively to Production Telnyx services per Service Order plan customers.
Based on DevHelm's continuous monitoring, Telnyx currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.99%.
What's Covered (and What Isn't)
Telnyx's SLA specifically covers core voice and messaging services. It explicitly excludes: Internet connectivity outside Telnyx network; customer misconfiguration. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Telnyx alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Telnyx's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
