Webflow SLA
99.90% (application) / 99.00%–99.99% (hosting) uptime guarantee (Team Site plan, Enterprise Site plan plan only)
Official SLA Commitment
Applies to
Team Site plan, Enterprise Site plan plans only
Scope
Monthly availability for the Webflow Designer/platform (application uptime) and published hosted sites (hosting uptime), per Team or Enterprise Site plan SLA
Measurement
Availability percentages published on Webflow pricing page SLAs section for Team and Enterprise Site plans. Specific measurement methodology and exclusions are defined in the signed MSA/SLA document.
Exclusions
Not publicly documented; contract-specific. Webflow Help Center confirms non-Enterprise plans have no contractual uptime SLA.
Not covered
Self-serve Site plans (Starter, Basic, Premium) and non-Enterprise Workspace plans have no contractual uptime SLA per Webflow Help Center.
Promised vs Measured
SLA Promise
99.90% (application) / 99.00%–99.99% (hosting)
≤ 43m downtime/month
Measured (30d)
99.98%
≈ 7m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
99.94%
30d Uptime
99.98%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Starter (Site) | No uptime SLA | $0 | — |
| Basic (Site) | No uptime SLA | $15/mo | — |
| Premium (Site) | No uptime SLA | $25/mo | — |
| Team (Platform) | 99.90% app / 99.00% hosting | $2,500/mo | |
| Enterprise (Platform) | 99.90% app / 99.99% hosting | Custom |
Source: webflow.com/pricing
SLA Credit Policy
Webflow's public pricing page publishes uptime targets for Team and Enterprise but does not document service-credit tiers. Credit remedies are defined in the customer-specific MSA/SLA signed with Webflow sales.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Webflow's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
6m
Last 30 days
7m
Incident Summary (90 days)
Total Incidents
13
Active Now
0
Resolved
13
Avg. Resolution
17h 4m
Webflow SLA: What You Need to Know
Webflow guarantees 99.90% (application) / 99.00%–99.99% (hosting) uptime measured as monthly availability for the webflow designer/platform (application uptime) and published hosted sites (hosting uptime), per team or enterprise site plan sla. This commitment applies exclusively to Team Site plan, Enterprise Site plan plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Webflow currently shows a 30-day measured uptime of 99.98%. This meets their published SLA commitment of 99.90% (application) / 99.00%–99.99% (hosting).
What's Covered (and What Isn't)
Webflow's SLA specifically covers monthly availability for the webflow designer/platform (application uptime) and published hosted sites (hosting uptime), per team or enterprise site plan sla. It explicitly excludes: Self-serve Site plans (Starter, Basic, Premium) and non-Enterprise Workspace plans have no contractual uptime SLA per Webflow Help Center.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 99.98% uptime, you can expect approximately 1h 25m of cumulative downtime per year from Webflow alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Webflow's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
