Gitpod SLA
Uptime guarantee vs measured reliability
Official SLA Commitment
Applies to
Enterprise (Ona/Gitpod Enterprise) plan only
Scope
Uptime guarantees for Gitpod Enterprise (vendor-managed VPC deployment on customer AWS/GCP infrastructure)
Measurement
Custom per Enterprise agreement; not publicly documented
Exclusions
Not publicly documented; negotiated in Enterprise contract
Not covered
Core (Ona Cloud multi-tenant) and Free tiers have no contractual uptime SLA. Gitpod Classic pay-as-you-go SaaS was discontinued October 2025.
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | One-time 40 OCUs (~$10 credit, ~1 year validity) | — |
| Core | No uptime SLA | From $20/mo (80–2,200 OCUs/mo included) | — |
| Enterprise | Custom (negotiated) | Custom pricing |
Source: gitpod.com/pricing
SLA Credit Policy
No public uptime credit schedule. Enterprise EULA references service credits as a remedy for warranty breaches but specific uptime credit tiers are contract-only. Core tier offers docs and basic support only.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
0
Active Now
0
Resolved
0
Avg. Resolution
—
Gitpod SLA: What You Need to Know
Gitpod guarantees uptime measured as uptime guarantees for gitpod enterprise (vendor-managed vpc deployment on customer aws/gcp infrastructure). This commitment applies exclusively to Enterprise (Ona/Gitpod Enterprise) plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Gitpod currently shows a 30-day measured uptime of 100.00%. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Gitpod's SLA specifically covers uptime guarantees for gitpod enterprise (vendor-managed vpc deployment on customer aws/gcp infrastructure). It explicitly excludes: Core (Ona Cloud multi-tenant) and Free tiers have no contractual uptime SLA. Gitpod Classic pay-as-you-go SaaS was discontinued October 2025.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Gitpod alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Gitpod's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
