Postman SLA
99.9% uptime guarantee (Enterprise plan only)
Official SLA Commitment
Applies to
Enterprise plan only
Scope
Monthly uptime for the Postman platform, Enterprise plan only
Measurement
24x7x365 operational availability as measured by Postman, excluding scheduled maintenance notified via status.postman.com
Exclusions
Scheduled maintenance (notified via status.postman.com), non-scheduled or emergency maintenance reported on the status page
Not covered
Free, Basic, and Professional plans have no contractual uptime SLA
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Basic | No uptime SLA | $14/user/mo | — |
| Professional | No uptime SLA | $29/user/mo | — |
| Enterprise | 99.9% | $49/user/mo (annual billing) |
Source: postman.com/pricing
SLA Credit Policy
No standard service credit percentages. If Postman fails to meet the 99.9% uptime commitment for 3 consecutive months or 4 months within any 12-month period ('Chronic Failure'), the Enterprise customer may terminate without penalty and receive a pro-rated refund of unearned prepaid fees. This termination right is the exclusive remedy rather than a traditional credit ladder.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Postman's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
5
Active Now
0
Resolved
5
Avg. Resolution
50m
Postman SLA: What You Need to Know
Postman guarantees 99.9% uptime measured as monthly uptime for the postman platform, enterprise plan only. This commitment applies exclusively to Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Postman currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9%.
What's Covered (and What Isn't)
Postman's SLA specifically covers monthly uptime for the postman platform, enterprise plan only. It explicitly excludes: Free, Basic, and Professional plans have no contractual uptime SLA. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately 11m of cumulative downtime per year from Postman alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Postman's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
