PlanetScale SLA
99.999% (multi-region), 99.99% (single-region) uptime guarantee (Base, Enterprise plan only)
Official SLA Commitment
Applies to
Base, Enterprise plans only
Scope
Per-database availability for production clusters
Measurement
Database availability measured per deployment type (single-region vs multi-region)
Exclusions
Single-node database sizes and development branches are excluded from the SLA
Not covered
Single-node instances, development branches
Promised vs Measured
SLA Promise
99.999% (multi-region), 99.99% (single-region)
≤ < 1m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Base (Postgres single-node) | No uptime SLA | $5/mo | — |
| Base (Vitess/MySQL) | 99.99% | $39/mo | |
| Enterprise | 99.999% (multi-region) | Custom |
Source: planetscale.com/pricing
SLA Credit Policy
Credit policy details are governed by individual service agreements and are not publicly documented in a tiered format. SLA remedies are referenced in the PlanetScale Managed Agreement.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines)PlanetScale's SLA | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
5
Active Now
0
Resolved
5
Avg. Resolution
1h 8m
PlanetScale SLA: What You Need to Know
PlanetScale guarantees 99.999% (multi-region), 99.99% (single-region) uptime measured as per-database availability for production clusters. This commitment applies exclusively to Base, Enterprise plan customers.
Based on DevHelm's continuous monitoring, PlanetScale currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.999% (multi-region), 99.99% (single-region).
What's Covered (and What Isn't)
PlanetScale's SLA specifically covers per-database availability for production clusters. It explicitly excludes: Single-node instances, development branches. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from PlanetScale alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks PlanetScale's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
