Linear SLA
Uptime guarantee vs measured reliability
Official SLA Commitment
Applies to
Enterprise plan only
Scope
Enterprise plan only; no public percentage commitment
Measurement
Not publicly documented
Exclusions
Scheduled maintenance, force majeure events, customer misconfigurations, free tier services, beta features
Not covered
Free, Basic, and Business plans have no uptime SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Basic | No uptime SLA | $10/user/mo | — |
| Business | No uptime SLA | $15/user/mo | — |
| Enterprise | Custom (negotiated) | Custom |
Source: linear.com/pricing
SLA Credit Policy
No public service credit policy; termination is the sole remedy for standard plans. Enterprise customers may negotiate credits as part of custom agreements.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
7
Active Now
0
Resolved
7
Avg. Resolution
19h 19m
Linear SLA: What You Need to Know
Linear guarantees uptime measured as enterprise plan only; no public percentage commitment. This commitment applies exclusively to Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Linear currently shows a 30-day measured uptime of 100.00%. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Linear's SLA specifically covers enterprise plan only; no public percentage commitment. It explicitly excludes: Free, Basic, and Business plans have no uptime SLA. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Linear alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Linear's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
