LaunchDarkly SLA
99.99% uptime guarantee (Enterprise Support, Premium Support plan only)
Official SLA Commitment
Applies to
Enterprise Support, Premium Support plans only
Scope
Monthly system availability for the LaunchDarkly SaaS Service (Premium Support customers)
Measurement
Total available minutes minus scheduled maintenance, divided by total minutes minus scheduled maintenance. Only unavailability exceeding 30 seconds counts.
Exclusions
Customer networking issues, force majeure, use outside agreement scope, customer acts/omissions, planned/emergency maintenance, issues after ignored LaunchDarkly advice, beta/trial usage, third-party hardware/software issues
Not covered
Starter and Pro support plans have no contractual uptime SLA. Developer (free) plan has no SLA.
Promised vs Measured
SLA Promise
99.99%
≤ 4m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Developer | No uptime SLA | $0/mo | — |
| Foundation | No uptime SLA | $10/service connection/mo | — |
| Enterprise | 99.9% | Custom | |
| Guardian | 99.9% | Custom |
Source: launchdarkly.com/pricing
SLA Credit Policy
Premium Support customers receive service credits when uptime falls below 99.99%. Enterprise Support customers get termination rights but no credits. Credits capped at 50% of monthly fee.
| Monthly Uptime | Credit |
|---|---|
| 98.0% – 99.99% | 10% of monthly fee |
| < 98.0% | 25% of monthly fee |
Credits capped at 50% of monthly fee. Must be claimed within 5 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)LaunchDarkly's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
11
Active Now
0
Resolved
11
Avg. Resolution
3h 37m
LaunchDarkly SLA: What You Need to Know
LaunchDarkly guarantees 99.99% uptime measured as monthly system availability for the launchdarkly saas service (premium support customers). This commitment applies exclusively to Enterprise Support, Premium Support plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, LaunchDarkly currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.99%.
What's Covered (and What Isn't)
LaunchDarkly's SLA specifically covers monthly system availability for the launchdarkly saas service (premium support customers). It explicitly excludes: Starter and Pro support plans have no contractual uptime SLA. Developer (free) plan has no SLA.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from LaunchDarkly alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks LaunchDarkly's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
