Doppler SLA
99.95% uptime guarantee (Enterprise plan only)
Official SLA Commitment
Applies to
Enterprise plan only
Scope
Doppler platform availability (quarterly Service Level Objective)
Measurement
Quarterly SLO target of 99.95% uptime. Downtime from maintenance events scheduled in advance is excluded from the SLO calculation.
Exclusions
Scheduled maintenance events (typically limited to no more than 5 minutes of downtime per quarter)
Not covered
Developer and Team plans; Doppler publishes a company-wide quarterly SLO objective in docs but contractual 99.95% SLO and enterprise support are Enterprise-plan features per pricing page
Promised vs Measured
SLA Promise
99.95%
≤ 22m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Developer | No uptime SLA | Free (3 users), then $8/user/mo | — |
| Team | No uptime SLA | $21/user/mo | — |
| Enterprise | 99.95% | Custom pricing |
Source: doppler.com/pricing
SLA Credit Policy
No public service-credit or financial remedy schedule. Doppler publishes a quarterly SLO objective (not a remedial SLA); Enterprise contracts reference 99.95% SLO but credit mechanics are not published.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95%Doppler's SLA | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
0
Active Now
0
Resolved
0
Avg. Resolution
—
Doppler SLA: What You Need to Know
Doppler guarantees 99.95% uptime measured as doppler platform availability (quarterly service level objective). This commitment applies exclusively to Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Doppler currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.95%.
What's Covered (and What Isn't)
Doppler's SLA specifically covers doppler platform availability (quarterly service level objective). It explicitly excludes: Developer and Team plans; Doppler publishes a company-wide quarterly SLO objective in docs but contractual 99.95% SLO and enterprise support are Enterprise-plan features per pricing page. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Doppler alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Doppler's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
