CockroachDB Cloud SLA
99.99% (up to 99.999% for multi-region Advanced) uptime guarantee (Basic, Standard, Advanced plan only)
Official SLA Commitment
Applies to
Basic, Standard, Advanced plans only
Scope
Monthly uptime per cluster
Measurement
Monthly Uptime Percentage = 100% minus the percentage of 1-minute intervals during the billing cycle in which all connection requests to the cluster failed. Downtime = all connection requests fail during a 1-minute interval.
Exclusions
Customer/third-party misuse or negligence, factors outside Cockroach Labs' control (internet outages, force majeure), security control failures, insufficient compute/storage capacity, customer equipment/software, failure to follow documented best practices, non-qualifying clusters (single-node), beta features, suspended accounts.
Not covered
Single-node clusters, beta features, clusters during partial-month provisioning (counted as 100% available)
Promised vs Measured
SLA Promise
99.99% (up to 99.999% for multi-region Advanced)
≤ 4m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Basic | 99.99% | $0/mo (50M RUs + 10 GiB free) | |
| Standard | 99.99% | $0.18/hr (2 vCPUs) | |
| Advanced | 99.99% (single-region), 99.999% (multi-region) | $0.60/hr (4 vCPUs) |
Source: cockroachdb cloud.com/pricing
SLA Credit Policy
Percentage-based credits on charges paid for the affected cluster. Must be a Paid Tier Customer with a Qualifying Cluster (multi-node). Support ticket required within 24 hours of incident; formal claim by end of following month. Credits applied to future payments or as Cloud Credits. Approved/declined within 45 days. Issued at Cockroach Labs' sole reasonable discretion.
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.99% (or 99.999% for multi-region Advanced) | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| < 95.0% | 100% of monthly fee |
Credits capped at 100% of monthly fee. Applied within 45 days of approval.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)CockroachDB Cloud's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
5
Active Now
0
Resolved
5
Avg. Resolution
10h 59m
CockroachDB Cloud SLA: What You Need to Know
CockroachDB Cloud guarantees 99.99% (up to 99.999% for multi-region Advanced) uptime measured as monthly uptime per cluster. This commitment applies exclusively to Basic, Standard, Advanced plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, CockroachDB Cloud currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.99% (up to 99.999% for multi-region Advanced).
What's Covered (and What Isn't)
CockroachDB Cloud's SLA specifically covers monthly uptime per cluster. It explicitly excludes: Single-node clusters, beta features, clusters during partial-month provisioning (counted as 100% available). This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from CockroachDB Cloud alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks CockroachDB Cloud's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
