Bitbucket SLA
99.9% (Premium) / 99.95% (Enterprise) uptime guarantee (Premium, Enterprise plan only)
Official SLA Commitment
Applies to
Premium, Enterprise plans only
Scope
Monthly uptime for covered browser-based experiences and Git transactions on production instances
Measurement
100% minus percentage of Downtime Minutes out of total minutes in the calendar month (UTC). Atlassian's monitoring infrastructure is the sole source of truth.
Exclusions
Trial and sandbox instances, mobile app, API calls, integrations, self-hosted runners
Not covered
Free plan, Standard plan, trial instances, sandbox environments, Bitbucket mobile app, API access, self-hosted Pipelines runners
Promised vs Measured
SLA Promise
99.9% (Premium) / 99.95% (Enterprise)
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 (up to 5 users) | — |
| Standard | No uptime SLA | $3.65/user/mo | — |
| Premium | 99.9% | $7.25/user/mo |
Source: bitbucket.com/pricing
SLA Credit Policy
Service credits applied as percentage of monthly fees for affected product. Must submit support ticket within 15 days after end of the calendar month in which the failure occurred.
| Monthly Uptime | Credit |
|---|---|
| < 99.9% but >= 99.0% (Premium) | 10% of monthly fee |
| < 99.0% but >= 95.0% (Premium) | 25% of monthly fee |
| < 95.0% (Premium) | 50% of monthly fee |
| < 99.95% but >= 99.9% (Enterprise) | 5% of monthly fee |
| < 99.9% but >= 99.0% (Enterprise) | 10% of monthly fee |
| < 99.0% but >= 95.0% (Enterprise) | 25% of monthly fee |
| < 95.0% (Enterprise) | 50% of monthly fee |
Credits capped at 50% of monthly fee. Must be claimed within 15 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Bitbucket's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
5
Active Now
0
Resolved
5
Avg. Resolution
2h 19m
Bitbucket SLA: What You Need to Know
Bitbucket guarantees 99.9% (Premium) / 99.95% (Enterprise) uptime measured as monthly uptime for covered browser-based experiences and git transactions on production instances. This commitment applies exclusively to Premium, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Bitbucket currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9% (Premium) / 99.95% (Enterprise).
What's Covered (and What Isn't)
Bitbucket's SLA specifically covers monthly uptime for covered browser-based experiences and git transactions on production instances. It explicitly excludes: Free plan, Standard plan, trial instances, sandbox environments, Bitbucket mobile app, API access, self-hosted Pipelines runners. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Bitbucket alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Bitbucket's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
