Azure DevOps SLA
99.9% uptime guarantee (Basic, Basic + Test Plans plan only)
Official SLA Commitment
Applies to
Basic, Basic + Test Plans plans only
Scope
Monthly availability for paid Azure DevOps Services users
Measurement
Availability calculated over a monthly billing cycle. Covers access to the organization, pipeline execution, and load testing operations.
Exclusions
Free-tier users are not covered. Excludes scheduled maintenance, customer-initiated actions, force majeure, and factors outside Microsoft's reasonable control.
Not covered
Free Stakeholder access users, free-tier Basic users (first 5)
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
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Collecting data…
Verdict
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24h Uptime
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7d Uptime
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30d Uptime
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Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free (Stakeholder) | No uptime SLA | $0 (unlimited users) | — |
| Basic (first 5 users free) | 99.9% | $0 for first 5, then $6/user/mo | |
| Basic + Test Plans | 99.9% | $52/user/mo |
Source: azure devops.com/pricing
SLA Credit Policy
Standard Microsoft Online Services SLA credit model. Credits are not applied automatically — customers must detect outages, document them, and submit claims via Azure support within the deadline. Credits are a percentage of monthly fees for the affected service.
| Monthly Uptime | Credit |
|---|---|
| <99.9% but ≥99.0% | 10% of monthly fee |
| <99.0% | 25% of monthly fee |
Credits capped at 25% of monthly fee. Must be claimed within 60 days. Applied within 45 days of approval.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Azure DevOps's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
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Last 7 days
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Last 30 days
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Incident Summary (90 days)
Total Incidents
93
Active Now
1
Resolved
92
Avg. Resolution
5h 1m
Azure DevOps SLA: What You Need to Know
Azure DevOps guarantees 99.9% uptime measured as monthly availability for paid azure devops services users. This commitment applies exclusively to Basic, Basic + Test Plans plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Azure DevOps currently shows a 30-day measured uptime of —. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Azure DevOps's SLA specifically covers monthly availability for paid azure devops services users. It explicitly excludes: Free Stakeholder access users, free-tier Basic users (first 5). This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
Once sufficient monitoring data is collected, this section will show projected annual downtime. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Azure DevOps's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 60 seconds. Uptime is calculated as the percentage of time all components report operational status.
