Weights and Biases SLA
99.5% uptime guarantee (Enterprise Multi-Tenant Public Cloud, Enterprise Dedicated Cloud plan only)
Official SLA Commitment
Applies to
Enterprise Multi-Tenant Public Cloud, Enterprise Dedicated Cloud plans only
Scope
Enterprise W&B Multi-Tenant Public Cloud and Enterprise W&B Dedicated Cloud deployments only
Measurement
Monthly Uptime Percentage = (calendar-month minutes − Downtime minutes) ÷ calendar-month minutes × 100; Downtime = minutes Customer cannot access the Service due to W&B-confirmed Service failure, excluding scheduled and emergency maintenance
Exclusions
Force majeure (with commercially reasonable mitigation), customer/third-party equipment or connectivity, customer misuse or Agreement violations
Not covered
Free, Pro, Personal, academic licenses, and self-managed deployments without Enterprise SLA incorporation
Promised vs Measured
SLA Promise
99.5%
≤ 3h 36m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0/mo (up to 5 model seats, 5 GB/mo storage) | — |
| Pro | No uptime SLA | From $60/user/mo (up to 10 model seats, 100 GB/mo storage) | — |
| Enterprise (cloud-hosted) | 99.5% | Custom (annual invoicing; contact sales) | |
| Personal (self-hosted) | No uptime SLA | $0/mo (personal use only) | — |
| Advanced Enterprise (self-managed) | 99.5% | Custom (Enterprise trial license available) |
Source: weights and biases.com/pricing
SLA Credit Policy
Service credits are a percentage of monthly subscription fees for the affected Service month, applied to the next invoice. Credits are the sole remedy for uptime failures and cannot be converted to cash.
| Monthly Uptime | Credit |
|---|---|
| <99.5% and ≥98.0% | 10% of monthly fee |
| <98.0% and ≥97.0% | 15% of monthly fee |
| <97.0% | 20% of monthly fee |
Credits capped at 20% of monthly fee. Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
8
Active Now
0
Resolved
8
Avg. Resolution
16h 7m
Weights and Biases SLA: What You Need to Know
Weights and Biases guarantees 99.5% uptime measured as enterprise w&b multi-tenant public cloud and enterprise w&b dedicated cloud deployments only. This commitment applies exclusively to Enterprise Multi-Tenant Public Cloud, Enterprise Dedicated Cloud plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Weights and Biases currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.5%.
What's Covered (and What Isn't)
Weights and Biases's SLA specifically covers enterprise w&b multi-tenant public cloud and enterprise w&b dedicated cloud deployments only. It explicitly excludes: Free, Pro, Personal, academic licenses, and self-managed deployments without Enterprise SLA incorporation. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Weights and Biases alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Weights and Biases's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
