Splunk Cloud Platform SLA
100% uptime guarantee
Official SLA Commitment
Scope
Availability per calendar quarter
Measurement
Ability to log into Splunk Cloud Service account and initiate a search using Splunk Software
Exclusions
Scheduled maintenance, emergency maintenance, force majeure, customer equipment/software, internet provider failures, Forwarder software availability. No SLA for free, proof-of-concept, or unpaid trial services.
Not covered
Forwarder software, free/POC/trial services, third-party content
Promised vs Measured
SLA Promise
100%
≤ < 1m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Splunk Cloud (Workload Pricing) | 100% | Custom (based on SVC units) | |
| Splunk Cloud (Ingest Pricing) | 100% | Custom (based on GB/day) | |
| Splunk Cloud (Entity Pricing) | 100% | Custom (based on host/device count) |
SLA Credit Policy
Tiered credit system measured per calendar quarter. Credits are denominated in time (hours/days/month of subscription fees), up to one month of subscription fees per quarter.
| Monthly Uptime | Credit |
|---|---|
| 100% | See policy details |
| 99.99% – 99.999% | See policy details |
| 99.9% – 99.99% | See policy details |
| 99.0% – 99.9% | See policy details |
| 95.0% – 99.0% | See policy details |
| 0% – 95.0% | See policy details |
Must be claimed within 5 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
1
Active Now
0
Resolved
1
Avg. Resolution
48m
Splunk Cloud Platform SLA: What You Need to Know
Splunk Cloud Platform guarantees 100% uptime measured as availability per calendar quarter. This commitment applies to all customers.
Based on DevHelm's continuous monitoring, Splunk Cloud Platform currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 100%.
What's Covered (and What Isn't)
Splunk Cloud Platform's SLA specifically covers availability per calendar quarter. It explicitly excludes: Forwarder software, free/POC/trial services, third-party content. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Splunk Cloud Platform alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Splunk Cloud Platform's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
