Groq Status: Real-Time Visibility Into GroqCloud's System Health and SLA
99.9% uptime guarantee (Enterprise Performance tier plan only)
Official SLA Commitment
Applies to
Enterprise Performance tier plan only
Scope
GroqCloud Performance tier availability (enterprise provisioned throughput)
Measurement
Availability SLA details specified in offline enterprise agreement; public docs state 99.9% uptime plus 99% low-latency guarantee for Performance tier
Exclusions
Free and Developer (on-demand) tiers; preview models; details in offline enterprise agreement
Not covered
Free tier, Developer (pay-as-you-go) tier, Flex tier, Batch API, and standard on-demand inference have no published uptime SLA
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Developer | No uptime SLA | Pay-as-you-go (from $0.05/M input tokens for Llama 3.1 8B) | — |
| Enterprise / Performance | 99.9% | Custom (provisioned throughput bundles; contact sales) |
Source: groq status: real-time visibility into groqcloud's system health and .com/pricing
SLA Credit Policy
No public service-credit ladder. Performance-tier availability and latency remedies are defined in the offline enterprise agreement.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Groq Status: Real-Time Visibility Into GroqCloud's System Health and 's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
1
Active Now
0
Resolved
1
Avg. Resolution
1h 31m
Groq Status: Real-Time Visibility Into GroqCloud's System Health and SLA: What You Need to Know
Groq Status: Real-Time Visibility Into GroqCloud's System Health and guarantees 99.9% uptime measured as groqcloud performance tier availability (enterprise provisioned throughput). This commitment applies exclusively to Enterprise Performance tier plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Groq Status: Real-Time Visibility Into GroqCloud's System Health and currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9%.
What's Covered (and What Isn't)
Groq Status: Real-Time Visibility Into GroqCloud's System Health and 's SLA specifically covers groqcloud performance tier availability (enterprise provisioned throughput). It explicitly excludes: Free tier, Developer (pay-as-you-go) tier, Flex tier, Batch API, and standard on-demand inference have no published uptime SLA. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Groq Status: Real-Time Visibility Into GroqCloud's System Health and alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Groq Status: Real-Time Visibility Into GroqCloud's System Health and 's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
