Deepgram SLA
99.9% uptime guarantee (Enterprise, Deepgram Dedicated plan only)
Official SLA Commitment
Applies to
Enterprise, Deepgram Dedicated plans only
Scope
Deepgram Dedicated single-tenant deployments and negotiated enterprise contracts
Measurement
Uptime and credit mechanics defined in offline Master Service Agreement and Order Form; not publicly documented
Exclusions
Self-serve Pay As You Go and Growth tiers; standard Terms of Use disclaim uninterrupted service for all users
Not covered
Pay As You Go, Growth (pre-paid credits), and standard shared-hosted API access
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
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Collecting data…
Verdict
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24h Uptime
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7d Uptime
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30d Uptime
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Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Pay As You Go | No uptime SLA | $0 + $200 free credit; Nova-3 STT from $0.0048/min | — |
| Growth | No uptime SLA | $4,000+/year pre-paid credits (up to ~20% discount) | — |
| Enterprise / Dedicated | 99.9% | Custom (contact sales; Dedicated single-tenant on AWS) |
Source: deepgram.com/pricing
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Deepgram's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
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Last 7 days
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Last 30 days
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Incident Summary (90 days)
Total Incidents
11
Active Now
0
Resolved
11
Avg. Resolution
4h 27m
Deepgram SLA: What You Need to Know
Deepgram guarantees 99.9% uptime measured as deepgram dedicated single-tenant deployments and negotiated enterprise contracts. This commitment applies exclusively to Enterprise, Deepgram Dedicated plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Deepgram currently shows a 30-day measured uptime of —. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Deepgram's SLA specifically covers deepgram dedicated single-tenant deployments and negotiated enterprise contracts. It explicitly excludes: Pay As You Go, Growth (pre-paid credits), and standard shared-hosted API access. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
Once sufficient monitoring data is collected, this section will show projected annual downtime. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Deepgram's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
