Opsgenie SLA
99.9% uptime guarantee
Official SLA Commitment
Scope
Monthly uptime percentage for the OpsGenie alerting service
Measurement
Monthly Uptime Percentage = (total minutes in calendar month - total minutes of Unavailability) / total minutes in calendar month × 100. 'Unavailable' means OpsGenie was not able to process incoming alerts and send notifications within 5 minutes of receiving them.
Exclusions
Force majeure, customer-caused issues, third-party equipment/software, suspension of service per Terms, routine scheduled maintenance
Not covered
Free plan support is limited to community/email during business hours. SLA commitment applies to all paid plans.
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
99.70%
≈ 2h 9m downtime this month
Verdict
Below SLA
Credit eligible (5%)
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
99.70%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 (max 5 users) | — |
| Essentials | 99.9% | ~$9/user/mo | |
| Standard | 99.9% | ~$19/user/mo | |
| Enterprise | 99.9% | ~$29/user/mo |
Source: opsgenie.com/pricing
SLA Credit Policy
Service credits calculated as a percentage of 1/12th of annual subscription fees. Claims must be submitted via OpsGenie support center by end of second billing cycle after the incident. Minimum credit amount is $1 USD. Credits applied to future payments only.
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.9% | 5% of monthly fee |
| 97.0% – 99.0% | 10% of monthly fee |
| Below 97.0% | 20% of monthly fee |
Credits capped at 20% of monthly fee.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Opsgenie's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
2h 9m
Incident Summary (90 days)
Total Incidents
3
Active Now
0
Resolved
3
Avg. Resolution
79h 59m
Opsgenie SLA: What You Need to Know
Opsgenie guarantees 99.9% uptime measured as monthly uptime percentage for the opsgenie alerting service. This commitment applies to all customers.
Based on DevHelm's continuous monitoring, Opsgenie currently shows a 30-day measured uptime of 99.70%. This is below their published SLA commitment of 99.9%, which may trigger service credit eligibility.
What's Covered (and What Isn't)
Opsgenie's SLA specifically covers monthly uptime percentage for the opsgenie alerting service. It explicitly excludes: Free plan support is limited to community/email during business hours. SLA commitment applies to all paid plans.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 99.70% uptime, you can expect approximately 26h 13m of cumulative downtime per year from Opsgenie alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Opsgenie's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
