Elastic Cloud (Public) SLA
99.95% uptime guarantee (Platinum, Enterprise plan only)
Official SLA Commitment
Applies to
Platinum, Enterprise plans only
Scope
Monthly uptime for Elastic Cloud Hosted (ECH) deployments in High Availability configuration
Measurement
Monthly Uptime Percentage = (Available Intervals / Total Intervals) × 100, where an Interval is 5 minutes. An interval is 'available' if at least 1 customer request returns without HTTP 500/502/503/504. Intervals with no requests are counted as available.
Exclusions
Customer misuse or misconfiguration, suspension by Elastic, force majeure, third-party infrastructure (AWS/GCP/Azure), VPC/security group misconfiguration, deprecated or beta features, customer equipment issues
Not covered
Standard and Gold tiers have no uptime SLA. Deployments not in High Availability configuration (less than 2 availability zones) are not covered. Elastic Cloud Serverless has a separate SLA.
Promised vs Measured
SLA Promise
99.95%
≤ 22m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Standard | No uptime SLA | $99/mo | — |
| Gold | No uptime SLA | $114/mo | — |
| Platinum | 99.95% | $131/mo | |
| Enterprise | 99.95% | $184/mo |
SLA Credit Policy
Service credits issued as non-transferable resource credits against future ECH consumption. Only issued if monthly fee exceeds $1. Credits are sole and exclusive remedy.
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.95% | 10% of monthly fee |
| 95.0% – 99.0% | 30% of monthly fee |
| < 95.0% | 100% of monthly fee |
Credits capped at 100% of monthly fee. Must be claimed within 10 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95%Elastic Cloud (Public)'s SLA | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
26
Active Now
1
Resolved
25
Avg. Resolution
29h 19m
Elastic Cloud (Public) SLA: What You Need to Know
Elastic Cloud (Public) guarantees 99.95% uptime measured as monthly uptime for elastic cloud hosted (ech) deployments in high availability configuration. This commitment applies exclusively to Platinum, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Elastic Cloud (Public) currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.95%.
What's Covered (and What Isn't)
Elastic Cloud (Public)'s SLA specifically covers monthly uptime for elastic cloud hosted (ech) deployments in high availability configuration. It explicitly excludes: Standard and Gold tiers have no uptime SLA. Deployments not in High Availability configuration (less than 2 availability zones) are not covered. Elastic Cloud Serverless has a separate SLA.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Elastic Cloud (Public) alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Elastic Cloud (Public)'s official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 30 seconds. Uptime is calculated as the percentage of time all components report operational status.
