Datadog US1 SLA
99.8% uptime guarantee
Official SLA Commitment
Scope
Monthly availability per Core Service
Measurement
Availability assessed from hosting provider egress point, measured in minutes over each calendar month during the Order Term. A Core Service is 'Available' when accessible by the customer.
Exclusions
Scheduled maintenance, force majeure, customer-caused issues, third-party infrastructure outside Datadog's control, beta features
Not covered
Free tier users (no Order/contract). SLA applies to all paying customers with an executed Order.
Promised vs Measured
SLA Promise
99.8%
≤ 1h 26m downtime/month
Measured (30d)
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Collecting data…
Verdict
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24h Uptime
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7d Uptime
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30d Uptime
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Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Pro | 99.8% | $15/host/mo (Infrastructure) | |
| Enterprise | 99.8% | $23/host/mo (Infrastructure) |
Source: datadog us1.com/pricing
SLA Credit Policy
No traditional service credits. If availability falls below 99.8% for two consecutive months, the customer may terminate the applicable Order and receive a pro-rated refund for the affected Core Service.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
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Last 7 days
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Last 30 days
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Incident Summary (90 days)
Total Incidents
16
Active Now
0
Resolved
16
Avg. Resolution
1h 23m
Datadog US1 SLA: What You Need to Know
Datadog US1 guarantees 99.8% uptime measured as monthly availability per core service. This commitment applies to all customers.
Based on DevHelm's continuous monitoring, Datadog US1 currently shows a 30-day measured uptime of —. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Datadog US1's SLA specifically covers monthly availability per core service. It explicitly excludes: Free tier users (no Order/contract). SLA applies to all paying customers with an executed Order.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
Once sufficient monitoring data is collected, this section will show projected annual downtime. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Datadog US1's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
