Datadog US1 SLA
99.8% uptime guarantee
Official SLA Commitment
Scope
Monthly availability per Core Service
Measurement
Availability assessed from hosting provider egress point, measured in minutes over each calendar month during the Order Term. A Core Service is 'Available' when accessible by the customer.
Exclusions
Scheduled maintenance, force majeure, customer-caused issues, third-party infrastructure outside Datadog's control, beta features
Not covered
Free tier users (no Order/contract). SLA applies to all paying customers with an executed Order.
Promised vs Measured
SLA Promise
99.8%
≤ 1h 26m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Pro | 99.8% | $15/host/mo (Infrastructure) | |
| Enterprise | 99.8% | $23/host/mo (Infrastructure) |
Source: datadog us1.com/pricing
SLA Credit Policy
No traditional service credits. If availability falls below 99.8% for two consecutive months, the customer may terminate the applicable Order and receive a pro-rated refund for the affected Core Service.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
12
Active Now
0
Resolved
12
Avg. Resolution
1h 25m
Datadog US1 SLA: What You Need to Know
Datadog US1 guarantees 99.8% uptime measured as monthly availability per core service. This commitment applies to all customers.
Based on DevHelm's continuous monitoring, Datadog US1 currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.8%.
What's Covered (and What Isn't)
Datadog US1's SLA specifically covers monthly availability per core service. It explicitly excludes: Free tier users (no Order/contract). SLA applies to all paying customers with an executed Order.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Datadog US1 alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Datadog US1's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
