Snyk SLA
99.9% uptime guarantee (Paid subscriptions under Snyk MSA / SaaS Agreement (Team, Ignite, Enterprise) plan only)
Official SLA Commitment
Applies to
Paid subscriptions under Snyk MSA / SaaS Agreement (Team, Ignite, Enterprise) plan only
Scope
Availability of the Snyk Services (SaaS platform APIs) per calendar month
Measurement
Monthly Uptime Percentage = (total minutes in calendar month − Downtime minutes) ÷ total minutes in calendar month. Downtime = minutes where failed API responses exceed 5% of overall API responses to user requests.
Exclusions
Customer acts/omissions; third-party equipment failures; customer source-environment changes; customer data; force majeure; agreement suspensions; use inconsistent with documentation; scheduled downtime (72h notice, ≤3h/quarter); emergency downtime
Not covered
Beta Services; Free-tier self-serve accounts (no MSA Schedule 1 SLA); Snyk Broker and on-prem components unless separately contracted
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0/mo | — |
| Team | 99.9% | $25/dev/mo | |
| Ignite | 99.9% | $1,260/dev/yr (~$105/dev/mo) | |
| Enterprise | 99.9% | Custom (contact sales) |
Source: snyk.com/pricing
SLA Credit Policy
Service credits issued as additional days of service added to the customer account (not cash refunds). Credits are the exclusive remedy. Termination right if uptime <95% for 3 consecutive months or any 3 months in a 12-month period.
| Monthly Uptime | Credit |
|---|---|
| < 99.9% but > 98.0% | Aggregate max 10 days of service credits per calendar month |
| < 98.0% but > 95.0% | 5 days of Services credited |
| < 95.0% | Plus termination right if pattern persists |
Must be claimed within 60 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Snyk's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
25
Active Now
1
Resolved
24
Avg. Resolution
21h 47m
Snyk SLA: What You Need to Know
Snyk guarantees 99.9% uptime measured as availability of the snyk services (saas platform apis) per calendar month. This commitment applies exclusively to Paid subscriptions under Snyk MSA / SaaS Agreement (Team, Ignite, Enterprise) plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Snyk currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9%.
What's Covered (and What Isn't)
Snyk's SLA specifically covers availability of the snyk services (saas platform apis) per calendar month. It explicitly excludes: Beta Services; Free-tier self-serve accounts (no MSA Schedule 1 SLA); Snyk Broker and on-prem components unless separately contracted. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Snyk alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Snyk's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 30 seconds. Uptime is calculated as the percentage of time all components report operational status.
