1Password SLA
Uptime guarantee vs measured reliability
Official SLA Commitment
Applies to
Enterprise plan only
Scope
Enterprise plan only; specific uptime percentage defined in custom agreements
Measurement
Not publicly documented; Enterprise SLA terms are individually negotiated
Exclusions
Not publicly documented; standard ToS disclaims all warranties for non-Enterprise plans
Not covered
Individual, Families, Teams Starter Pack, and Business plans have no uptime SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Teams Starter Pack | No uptime SLA | $19.95/mo (up to 10 users) | — |
| Business | No uptime SLA | $7.99/user/mo (annual) | — |
| Enterprise | Custom (negotiated) | Custom |
Source: 1password.com/pricing
SLA Credit Policy
No publicly documented credit policy. Enterprise agreements may include custom credit terms. Non-Enterprise remedy limited to termination and refund if breach extends 30+ days or cannot be repaired
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
4
Active Now
1
Resolved
3
Avg. Resolution
41m
1Password SLA: What You Need to Know
1Password guarantees uptime measured as enterprise plan only; specific uptime percentage defined in custom agreements. This commitment applies exclusively to Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, 1Password currently shows a 30-day measured uptime of 100.00%. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
1Password's SLA specifically covers enterprise plan only; specific uptime percentage defined in custom agreements. It explicitly excludes: Individual, Families, Teams Starter Pack, and Business plans have no uptime SLA. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately 2m of cumulative downtime per year from 1Password alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks 1Password's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 30 seconds. Uptime is calculated as the percentage of time all components report operational status.
