Segment SLA
99.99% uptime guarantee
Official SLA Commitment
Scope
Data Ingestion API availability (identify, track, page, screen, group, alias HTTP endpoints)
Measurement
Available and operational with 99.99% threshold, calculated on a calendar month per-minute basis
Exclusions
Unauthorized use, general internet problems, force majeure, DDoS, third-party outages, customer/vendor equipment and software, third-party systems, scheduled maintenance (max 5h/mo, weekends preferred), emergency maintenance, alpha/beta/preview services
Not covered
Segment Services branded as alpha, beta, limited release, or developer preview. Does NOT cover downstream processing, warehouse syncing, or destination delivery — only the ingestion API endpoints.
Promised vs Measured
SLA Promise
99.99%
≤ 4m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | 99.99% | $0 (1,000 MTUs, 2 sources) | |
| Team | 99.99% | $120/mo (10,000 MTUs, unlimited sources) | |
| Business | 99.99% | Custom (contact sales) |
Source: segment.com/pricing
SLA Credit Policy
No traditional service credits. Instead, Segment offers a Special Termination Right: if the 99.99% target is missed in 2 consecutive months or 3 of 6 consecutive months, the customer may terminate the affected portion of their order form and receive a refund of pre-paid fees.
| Monthly Uptime | Credit |
|---|---|
| Below 99.99% for 2 consecutive months or 3 of 6 consecutive months | See policy details |
Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)Segment's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
11
Active Now
0
Resolved
11
Avg. Resolution
7h 11m
Segment SLA: What You Need to Know
Segment guarantees 99.99% uptime measured as data ingestion api availability (identify, track, page, screen, group, alias http endpoints). This commitment applies to all customers.
Based on DevHelm's continuous monitoring, Segment currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.99%.
What's Covered (and What Isn't)
Segment's SLA specifically covers data ingestion api availability (identify, track, page, screen, group, alias http endpoints). It explicitly excludes: Segment Services branded as alpha, beta, limited release, or developer preview. Does NOT cover downstream processing, warehouse syncing, or destination delivery — only the ingestion API endpoints.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Segment alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Segment's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 60 seconds. Uptime is calculated as the percentage of time all components report operational status.
