dbt Cloud SLA
99.9% uptime guarantee (Enterprise, Enterprise+ plan only)
Official SLA Commitment
Applies to
Enterprise, Enterprise+ plans only
Scope
dbt Labs Platform availability — Authorized Users able to access the managed dbt Cloud subscription
Measurement
(Total minutes in calendar month − Downtime minutes) / Total minutes in calendar month. Available means users can access the platform, excluding discontinuation of non-material features.
Exclusions
Scheduled or emergency maintenance; customer equipment/network failures; third-party software not supplied by dbt Labs; suspension for non-payment or breach; customer misuse of the service
Not covered
Developer (free) plan; Starter ($100/user/mo) plan; dbt Core (self-hosted, no managed platform SLA)
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
99.85%
≈ 1h 7m downtime this month
Verdict
Below SLA
Credit eligible (1%)
24h Uptime
100.00%
7d Uptime
99.93%
30d Uptime
99.85%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Developer | No uptime SLA | $0 (1 seat, limited models) | — |
| Starter | No uptime SLA | $100/user/mo | — |
| Enterprise | 99.9% | Custom (annual invoice; typically from ~$50k/yr) | |
| Enterprise+ | 99.9% | Custom |
Source: dbt cloud.com/pricing
SLA Credit Policy
Written credit request within 30 days of unavailability. Credits applied the month after validated failure. Max 5% of total monthly recurring Platform Fees per month. Below 99.5% for three consecutive months grants termination right with prepaid refund.
| Monthly Uptime | Credit |
|---|---|
| 99.8% – 99.9% | 1% of monthly fee |
| 99.7% – 99.8% | 2% of monthly fee |
| 99.6% – 99.7% | 3% of monthly fee |
| 99.5% – 99.6% | 4% of monthly fee |
| Below 99.5% | 5% of monthly fee |
Credits capped at 5% of monthly fee. Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)dbt Cloud's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
7m
Last 30 days
1h 7m
Incident Summary (90 days)
Total Incidents
33
Active Now
0
Resolved
33
Avg. Resolution
4h 25m
dbt Cloud SLA: What You Need to Know
dbt Cloud guarantees 99.9% uptime measured as dbt labs platform availability — authorized users able to access the managed dbt cloud subscription. This commitment applies exclusively to Enterprise, Enterprise+ plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, dbt Cloud currently shows a 30-day measured uptime of 99.85%. This is below their published SLA commitment of 99.9%, which may trigger service credit eligibility.
What's Covered (and What Isn't)
dbt Cloud's SLA specifically covers dbt labs platform availability — authorized users able to access the managed dbt cloud subscription. It explicitly excludes: Developer (free) plan; Starter ($100/user/mo) plan; dbt Core (self-hosted, no managed platform SLA). This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 99.85% uptime, you can expect approximately 13h 29m of cumulative downtime per year from dbt Cloud alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks dbt Cloud's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
