Sanity SLA
99.95% uptime guarantee (Enterprise plan only)
Official SLA Commitment
Applies to
Enterprise plan only
Scope
Platform uptime for Enterprise plan customers
Measurement
Not publicly detailed; Enterprise SLA terms defined in individual agreements
Exclusions
Not publicly documented; standard force majeure and third-party exclusions apply per ToS
Promised vs Measured
SLA Promise
99.95%
≤ 22m downtime/month
Measured (30d)
99.98%
≈ 7m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
99.98%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0/mo | — |
| Growth | No uptime SLA | Custom (usage-based) | — |
| Enterprise | 99.95% | Custom |
Source: sanity.com/pricing
SLA Credit Policy
Credit policy details are not publicly documented; defined in individual Enterprise agreements
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95%Sanity's SLA | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
7m
Incident Summary (90 days)
Total Incidents
17
Active Now
0
Resolved
17
Avg. Resolution
5h 25m
Sanity SLA: What You Need to Know
Sanity guarantees 99.95% uptime measured as platform uptime for enterprise plan customers. This commitment applies exclusively to Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Sanity currently shows a 30-day measured uptime of 99.98%. This meets their published SLA commitment of 99.95%.
Impact on Your Application
At 99.98% uptime, you can expect approximately 1h 28m of cumulative downtime per year from Sanity alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Sanity's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
