Contentful SLA
Up to 99.99% uptime guarantee (Premium, Enterprise plan only)
Official SLA Commitment
Applies to
Premium, Enterprise plans only
Scope
Per-service-component monthly availability as defined in customer Service Order
Measurement
Automated monitoring service executing performance tests at intervals no longer than 5 minutes from multiple data centers. Service Component Availability = Uptime / (total minutes - Excluded Downtime) x 100
Exclusions
Scheduled maintenance (max 4 hours/month, announced 3 business days in advance), force majeure, customer-caused issues, third-party service failures
Not covered
Free and Lite plans have no uptime SLA
Promised vs Measured
SLA Promise
Up to 99.99%
≤ NaNh downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Below SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0/mo | — |
| Lite | No uptime SLA | $300/mo | — |
| Premium | Up to 99.99% | Custom (~$2,000+/mo) | |
| Enterprise | Up to 99.99% | Custom |
Source: contentful.com/pricing
SLA Credit Policy
Service Credits defined in each customer's Service Order based on Committed Uptime and credit tables. Chronic Service Availability Failure (<99% for 3 months) grants termination rights with pro-rated refund
Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
10
Active Now
0
Resolved
10
Avg. Resolution
6h 25m
Contentful SLA: What You Need to Know
Contentful guarantees Up to 99.99% uptime measured as per-service-component monthly availability as defined in customer service order. This commitment applies exclusively to Premium, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Contentful currently shows a 30-day measured uptime of 100.00%. This is below their published SLA commitment of Up to 99.99%, which may trigger service credit eligibility.
What's Covered (and What Isn't)
Contentful's SLA specifically covers per-service-component monthly availability as defined in customer service order. It explicitly excludes: Free and Lite plans have no uptime SLA. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Contentful alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Contentful's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
