GitHub SLA
99.9% uptime guarantee (Enterprise Cloud plan only)
Official SLA Commitment
Applies to
Enterprise Cloud plan only
Scope
Quarterly uptime for GitHub Enterprise Cloud service features (Issues, Pull Requests, Git Operations, API Requests, Webhooks, Pages)
Measurement
Uptime = (total minutes in calendar quarter - Downtime) / total minutes in calendar quarter. Downtime is when error rate exceeds 5% in a given minute or service is unavailable per GitHub internal and external monitoring.
Exclusions
Customer acts/omissions or misuse, customer internet connectivity failures, force majeure, customer equipment/services/technology
Not covered
Free and Team plans have no uptime SLA. GitHub Enterprise Server (self-hosted) is not covered by this SLA.
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
99.95%
≈ 20m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
99.96%
30d Uptime
99.95%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Team | No uptime SLA | $4/user/mo | — |
| Enterprise Cloud | 99.9% | $21/user/mo |
Source: github.com/pricing
SLA Credit Policy
Service credits redeemable via written request to GitHub Support within 30 days of quarter end. Credits may be refund or account credit, capped at 90 days of paid service per quarter. Credits are sole and exclusive remedy.
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly fee |
| < 99.0% | 25% of monthly fee |
Credits capped at 25% of monthly fee. Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)GitHub's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
4m
Last 30 days
20m
Incident Summary (90 days)
Total Incidents
70
Active Now
0
Resolved
70
Avg. Resolution
2h 39m
GitHub SLA: What You Need to Know
GitHub guarantees 99.9% uptime measured as quarterly uptime for github enterprise cloud service features (issues, pull requests, git operations, api requests, webhooks, pages). This commitment applies exclusively to Enterprise Cloud plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, GitHub currently shows a 30-day measured uptime of 99.95%. This meets their published SLA commitment of 99.9%.
What's Covered (and What Isn't)
GitHub's SLA specifically covers quarterly uptime for github enterprise cloud service features (issues, pull requests, git operations, api requests, webhooks, pages). It explicitly excludes: Free and Team plans have no uptime SLA. GitHub Enterprise Server (self-hosted) is not covered by this SLA.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 99.95% uptime, you can expect approximately 4h 4m of cumulative downtime per year from GitHub alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks GitHub's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 60 seconds. Uptime is calculated as the percentage of time all components report operational status.
