Cloudflare SLA
100% uptime guarantee (Business, Enterprise plan only)
Official SLA Commitment
Applies to
Business, Enterprise plans only
Scope
The Service will serve Customer Content 100% of the time without qualification
Measurement
Outage Period minutes multiplied by Affected Customer Ratio, divided by Scheduled Availability minutes. Affected Customer Ratio = unique visitors (by IP) affected by outage / total unique visitors.
Exclusions
Customer Planned Downtime, Force Majeure, customer-caused issues, third-party hardware/software, beta and trial services, customer's employees/agents/contractors actions
Not covered
Free and Pro plans have no SLA. Service-specific SLAs exist separately for R2, Queues, and Workers (Enterprise only).
Promised vs Measured
SLA Promise
100%
≤ < 1m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Pro | No uptime SLA | $20/mo (annual) or $25/mo (monthly) | — |
| Business | 100% | $200/mo (annual) or $250/mo (monthly) | |
| Enterprise | 100% | Custom (~$5,000+/mo negotiated) |
Source: cloudflare.com/pricing
SLA Credit Policy
Service credits calculated proportionally based on outage duration and affected customer ratio. Business gets 1x credit multiplier, Enterprise Standard Success gets 10x, Enterprise Premium Success gets 25x. Total credits capped at one month of fees per 12-month period.
| Monthly Uptime | Credit |
|---|---|
| Business plan: any outage | See policy details |
| Enterprise Standard Success: any outage | See policy details |
| Enterprise Premium Success: any outage | See policy details |
Credits capped at 100% of monthly fee. Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
200
Active Now
4
Resolved
196
Avg. Resolution
9h 6m
Cloudflare SLA: What You Need to Know
Cloudflare guarantees 100% uptime measured as the service will serve customer content 100% of the time without qualification. This commitment applies exclusively to Business, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Cloudflare currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 100%.
What's Covered (and What Isn't)
Cloudflare's SLA specifically covers the service will serve customer content 100% of the time without qualification. It explicitly excludes: Free and Pro plans have no SLA. Service-specific SLAs exist separately for R2, Queues, and Workers (Enterprise only).. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Cloudflare alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Cloudflare's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 30 seconds. Uptime is calculated as the percentage of time all components report operational status.
