Bunny.net SLA
99.99% uptime guarantee (All customers (pay-as-you-go; $1/mo minimum with active zones) plan only)
Official SLA Commitment
Applies to
All customers (pay-as-you-go; $1/mo minimum with active zones) plan only
Scope
bunny.net core CDN and platform infrastructure (edge delivery, DNS failover, storage replication)
Measurement
Monthly availability percentage across the bunny.net platform; outage credits triggered when monthly availability falls below guarantee thresholds
Exclusions
ToS acknowledges occasional unavailability; customer misconfiguration; account suspension for ToS/AUP violations; force majeure not explicitly listed on SLA marketing page
Not covered
Third-party origin server failures; customer DNS misconfiguration; unapproved live streaming events
Promised vs Measured
SLA Promise
99.99%
≤ 4m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Standard Network CDN | 99.99% | $1/mo minimum ($0.01/GB NA/EU) | |
| Volume Network CDN | 99.99% | $1/mo minimum (from $0.005/GB global) | |
| Bunny Optimizer | 99.99% | $9.50/mo per site | |
| Bunny Storage | 99.99% | $0.01/GB/mo (edge-replicated) |
Source: bunny.net.com/pricing
SLA Credit Policy
Outage credits issued as hours of service credit based on monthly usage tier — not a percentage of fees. Contact support to claim when monthly availability falls below guarantee. Credits added to prepaid account balance.
| Monthly Uptime | Credit |
|---|---|
| Below 99.98% (10–59 min outage) | Based on monthly usage |
| Below 99.85% (1–2 hr outage) | 24 hours of service credit |
| Below 99.70% (2–4 hr outage) | 48 hours of service credit |
| Below 99.50% (4–7 hr outage) | 120 hours of service credit |
| Below 99.00% (7+ hr outage) | Maximum published credit tier |
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)Bunny.net's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
15
Active Now
0
Resolved
15
Avg. Resolution
10h 32m
Bunny.net SLA: What You Need to Know
Bunny.net guarantees 99.99% uptime measured as bunny.net core cdn and platform infrastructure (edge delivery, dns failover, storage replication). This commitment applies exclusively to All customers (pay-as-you-go; $1/mo minimum with active zones) plan customers.
Based on DevHelm's continuous monitoring, Bunny.net currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.99%.
What's Covered (and What Isn't)
Bunny.net's SLA specifically covers bunny.net core cdn and platform infrastructure (edge delivery, dns failover, storage replication). It explicitly excludes: Third-party origin server failures; customer DNS misconfiguration; unapproved live streaming events. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Bunny.net alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Bunny.net's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
