Telnyx's Support AI Assistant (TAIA) - currently unavailable — Telnyx Incident Timeline & Status

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Telnyx Status

Telnyx's Support AI Assistant (TAIA) - currently unavailable

Started

Sep 25, 3:03 PM UTC

Resolved

Sep 25, 3:54 PM UTC

Duration

51 minutes

Resolvedmajor impact

Update timeline

ResolvedSep 25, 3:54 PM

Engineers have resolved the issue and no further errors are observed at this time.

MonitoringSep 25, 3:18 PM

Engineers have restored service and continue to monitor.

IdentifiedSep 25, 3:04 PM

Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.

InvestigatingSep 25, 3:00 PM

Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.