Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, admin — Shopify Incident Timeline & Status

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Shopify Status

Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, admin

Started

Sep 6, 8:54 AM UTC

Resolved

Sep 6, 11:03 AM UTC

Duration

2 hrs 9 min

Resolvedminor impactVendor link

Affected:Admin Checkout Storefront

Update timeline

ResolvedSep 6, 11:03 AM

Between 08:34 UTC - 09:34 UTC, we experienced outages for Shopify Admins, storefronts, and checkouts on some stores due to an issue affecting backend services. A fix was implemented at 09:31 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MonitoringSep 6, 10:12 AM

This issue has been resolved and is being monitored.

InvestigatingSep 6, 9:46 AM

Errors are trending downwards, however we are continuing to investigate.

InvestigatingSep 6, 9:08 AM

We are investigating and will keep you updated.

InvestigatingSep 6, 8:54 AM

Some merchants and buyers may encounter error messages when navigating Shopify admins and storefronts. We are investigating and will provide an update shortly.