Shopify SLA
99.99% uptime guarantee (Plus plan only)
Official SLA Commitment
Applies to
Plus plan only
Scope
Platform uptime — approximately 52 minutes of allowable downtime per year
Measurement
Shopify Plus contractual SLA with financial remedies (service credits). Specific measurement methodology is defined in the Plus merchant agreement.
Exclusions
Scheduled maintenance is excluded. Shopify's standard ToS disclaims warranties for uninterrupted, timely, or error-free service for non-Plus plans.
Not covered
Basic, Shopify, and Advanced plans have no contractual uptime SLA. Shopify informally targets 99.99% uptime across all plans but provides no financial remedies outside of Plus.
Promised vs Measured
SLA Promise
99.99%
≤ 4m downtime/month
Measured (30d)
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Collecting data…
Verdict
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24h Uptime
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7d Uptime
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30d Uptime
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Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Basic | No uptime SLA | $29/mo | — |
| Shopify | No uptime SLA | $79/mo | — |
| Advanced | No uptime SLA | $299/mo | — |
| Plus (Enterprise) | 99.99% | $2,300/mo (3-year term) |
Source: shopify.com/pricing
SLA Credit Policy
Shopify Plus includes contractual service credits for downtime exceeding the 99.99% uptime guarantee. Credits are applied to future bills as a percentage of the monthly subscription fee. Specific credit tiers and claim procedures are defined in the individual Plus merchant agreement and are not publicly documented in detail.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)Shopify's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
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Last 7 days
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Last 30 days
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Incident Summary (90 days)
Total Incidents
13
Active Now
0
Resolved
13
Avg. Resolution
2h 1m
Shopify SLA: What You Need to Know
Shopify guarantees 99.99% uptime measured as platform uptime — approximately 52 minutes of allowable downtime per year. This commitment applies exclusively to Plus plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Shopify currently shows a 30-day measured uptime of —. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Shopify's SLA specifically covers platform uptime — approximately 52 minutes of allowable downtime per year. It explicitly excludes: Basic, Shopify, and Advanced plans have no contractual uptime SLA. Shopify informally targets 99.99% uptime across all plans but provides no financial remedies outside of Plus.. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
Once sufficient monitoring data is collected, this section will show projected annual downtime. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Shopify's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.