Segment App UI Issue with Profile Traits with no recent activity — Segment Incident Timeline & Status

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Segment Status

Segment App UI Issue with Profile Traits with no recent activity

Started

Sep 3, 1:04 AM UTC

Resolved

Sep 3, 10:42 PM UTC

Duration

21 hrs 37 min

Resolvedminor impactVendor link

Affected:Web Interface (EU)Web Interface (US)

Update timeline

ResolvedSep 3, 10:42 PM

This incident has been resolved.

MonitoringSep 3, 8:20 PM

A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.

IdentifiedSep 3, 2:05 PM

We are continuing efforts to mitigate this issue.

IdentifiedSep 3, 7:01 AM

We are continuing efforts to mitigate this issue.

IdentifiedSep 3, 1:04 AM

We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.