Sanity Status
Payment form not loading in Manage

Started

Resolved

Duration

15 minutes

Resolvedminor impactVendor link
Affected:Manage

Update timeline

Resolved

This incident has been resolved.

Monitoring

The fix has been deployed and the payment form is restored. We're verifying the affected flows and monitoring for any further issues.

Identified

We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan. Existing subscriptions and saved payment methods are not affected. The cause has been identified and a fix is being deployed. We'll post an update once it's live.

Payment form not loading in Manage — Sanity Incident Timeline & Status — DevHelm