MongoDB Charts: Infinite login loop when creating new Charts projects — MongoDB Atlas Incident Timeline & Status

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MongoDB Charts: Infinite login loop when creating new Charts projects

Started

Oct 2, 12:01 AM UTC

Resolved

Oct 2, 5:02 AM UTC

Duration

5 hrs

Resolvedminor impactVendor link

Affected:MongoDB Charts

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ResolvedOct 2, 5:02 AM

This incident has been resolved.

IdentifiedOct 2, 12:01 AM

Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment. Existing Charts projects are not affected.