This has been resolved.

A fix has been implemented and we are monitoring the results.

Intercom is currently working on a resolution for this issue, and we will update again once that is in place.

We are continuing to work on a fix for this issue with our support system provider.

Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting

We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.

Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.